Terms and conditions
Baggage allowance
Each passenger is entitled to 1 checked standard (size) and 1 carry-on bag. Extra baggage exceeding
permitted dimensions (and other items such as golf bags, skis etc) must be declared at the time of
booking and may result in additional fees/charges payable to Drivenway Transportation company. Extra
baggage or baggage exceeding standard dimensions are subject to baggage hold space availability and
your booking may be declined if the Transport Company is unable to accommodate them. You may be
required to upgrade your vehicle type.
Passengers will be liable for all expenses incurred for excess baggage and other items not declared at
the time of booking and our Company may decline to service your booking. See also Special requests or
requirement
Special requests or requirements
All special requests are subject to the ability to meet those requests. Any special requests will be passed
on to us. We cannot guarantee that any special request will be met by our Company. We recommend
you contact us by e-mail, what’s app, or our phone numbers directly before your Pick-up Departure
Time to confirm your special requirements. Note the following about certain special requests:
Child passengers and child seats
All infants and children count as passengers and must be included in the total number of passengers at
the time of the booking. Children are 14 years and below.
Child/infant seats are not automatically added to the booking. It is your responsibility to request a
child/infant seat at the time of the booking.

If you wish to bring your own child seat, Please check with us if your seat is compatible with the vehicle.
Disabled or special needs passengers
At present, If you or any of the passengers travelling has any medical condition or disability that may
affect your transfer, please contact us at Contact Support before you make your booking in order to let
our team know what your special needs/requirements are.
Cancellations changes and refunds
Cancellations by you
Cancellations can be made directly on our e-mail to: support@drivenway.com.
Please, ensure that you receive a reply email from us confirming that your booking is cancelled.
Otherwise Contact us by our chat Support to cancel your booking. Your booking is not considered
cancelled until we confirm your cancellation by email. The time of cancellation is considered to be the
time we confirm your cancellation request. See Refunds section below.
Refunds
You are entitled to receive a 100% refund on your booking with no cancellations fee, so long as the
cancellation is made more than 48 hours before to your Pick-up Departure Time.
You are not entitled to any refund on your booking, if your cancellation is made 48 hours or less
before your Pick-up Departure Time or if you do not use the services for any reason other than due to
the fault of us–see No show by you and/or being late and No show or pick up due to events beyond
control of our Company.
Return transfers have a separate booking and so if you wish to cancel both bookings, you need to
manage them separately. If you cancel only one transfer and not the other, you will not be eligible for a
refund for the non-cancelled transfer.
All refunds will be processed as quickly as possible. It can take up to 7 business days for the funds to
appear in your account. Please note that fees added and charged by your card provider are not
refundable by Us. You should contact your bank or credit card issuing company directly. If you have not
received your refund within 7 business days, please Contact Support.
Changes requested by you
If you want to change a confirmed booking, you can change it at any time more than 48 hours
before your Pick-up Departure Time. You may request the change directly with us at:
support@drivenway.com.
If you want to change your Booking 48 hours or less before your Pick-up Departure Time, you must
contact us by e-mail or chat support.

Your booking is not considered to be changed until received an e-mail confirms the change.
If you change your booking more than 48 hours before your Pick-up Departure Time, and this results in
the total price of your newly changed booking:
 Remaining the same as the price you paid for the booking you changed, you will not need to pay
anything extra for changing your booking
 Being more than the amount you paid for the booking you changed, you must pay the increased
amount .
 Being less than the amount you paid for the booking you changed, you are not eligible for any
refund, whether partial or otherwise, and your fee for the change is deemed to be equal to the
difference in price. Instead, you should consider following the procedure to cancel your booking
and making a new booking.
Cancellations or changes made by Us
If, in the unlikely event, we cancels or needs to make a major change to your booking, we will inform
you as soon as reasonably possible after we become aware of this. In this case you will be entitled to a
full refund of the price paid by you for the affected part of the trip and we will have no further liability to
you.
Meeting the transport company
Meeting place and time
It is the responsibility of all passengers to wait for the transfer at the location detailed in your booking
confirmation voucher, You should be at that location at least 15 minutes before the Pick-up Departure
Time agreed with, or notified by Us.
No show by you and/or being late.
If you do not use the Transport Services (for example you are a “no show”) and you have not cancelled
your Booking more than 48 hours prior to your pick-up departure time, you will not be entitled to a
refund.
If you believe that you may be delayed, you must contact us to: support@drivenway.com or our chat
support as soon as possible. Sometimes we charge extra waiting time after 30 minutes.
No show or pick up due to events beyond control of The Company
If we don’t pick you up for any reason that is not due to the fault of Us, the driver or is otherwise due to
a reason outside the reasonable control of Us or the driver, or if you are delayed for any reason, this
may result in the Company (or driver) not being able to service your booking. Examples where this is not
due to the fault of the Company or the driver include your flight or other transport being delayed or
canceled, missed flights or other missed transport connections, traffic or road conditions or incidences,
industrial action, adverse weather conditions etc.

If you are delayed, you must contact us as soon as possible. Failure to contact our Company will be
considered a Passenger No-show and you will not be eligible for a refund.
Travel Insurance
We recommend that you travel with your own travel insurance which is adequate for your needs.
Disputes and complaints
After your travel time, please Contact Support and submit your complaint, providing with us as much
information and evidence you can within 28 days after the arranged pick-up departure time. We will
initiate an investigation and check the information. Note that after you have made a booking, we are
able to review email communications between you and your chosen Transport Company in connection
with the booking.
In the event that you wish to report an issue about our online booking process or our Support Service,
please address your complaint to Contact Support.

Contact Us:
Phone: +506 6488 2154
Usa Phone:  + 1 (857) 207 7346
Reservartions: booking@drivenway.com
Support: support@drivenway.com
http://drivenway.com